How to ask for a refund
Updated 27 October 2026
You can get a full refund of a credit pack within 7 days of buying it, as long as none of its credits have been used. Write to us with your account email and payment ID; approved refunds reach your original payment method, usually within 5–7 working days.
How to ask
- Open your Credits page and note the payment ID of the pack.
- Email blazetech.devtools@gmail.com from your account's email address, with the payment ID and a line saying you'd like a refund.
- We check that the pack is less than 7 days old and that its credits are unused, then make the refund through Razorpay.
What happens next
The money goes back to the card, UPI account or bank you paid with, usually within 5–7 working days, depending on your bank.
When the refund is made, the pack's credits are removed from your balance and the purchase shows as “Refunded” on your Credits page.
When you don't need to ask
If a run fails, its credits come back to your balance automatically and straight away. There's nothing to request: your History page shows it as “Failed · refunded”.
What can't be refunded
Credits used on runs that finished can't be refunded, because the AI processing has already been paid for. If a result is clearly broken, for example a blank or corrupted file, write to us and we'll review it.
Unused credits on an account closed for breaking our rules aren't refunded.
More about credits and payments
Still stuck? Write to blazetech.devtools@gmail.com and we'll help. All help articles